Support

Need Help?

We're here to support you. Browse our FAQs below or contact us directly.

Heart Restarted is peer support, not medical advice. Always consult your healthcare provider.

info@impactconsulting.ai

Emergency Resources

Medical Emergency: Call 911

Suicide & Crisis Lifeline: Call or text 988

Crisis Text Line: Text HOME to 741741

Frequently Asked Questions

What is Heart Restarted?

Heart Restarted is a peer support platform for cardiac and ECMO survivors and their caregivers. We provide peer connections, a safety plan, and a list of questions for your care team.

Is this app a medical device?

No. Heart Restarted is NOT a medical device and does not provide medical advice, diagnosis, or treatment. Always consult your healthcare provider for medical decisions.

How do I connect with other members?

Visit the Community page to read posts and join circles, or the Wellness Buddies page to find a buddy. The People Like You section can list members who chose to be found, filtered by role, event or time.

Can I use the app anonymously?

When you write a post you can choose to post it anonymously, which hides your name on screen for other members. This is not a guarantee of anonymity, so avoid putting identifying details in your posts.

How do I track my wellness?

Use the daily check-in on your dashboard to note how you feel, and the Wellness area for breathing exercises. Your check-in answer is saved on your device only. We only count that you checked in.

How do I prepare questions for a visit?

Questions for My Care Team lets you write down what to ask before a visit and print the list. The list is saved on your device only.

Is my information secure?

We take steps to protect your information, but no online service can guarantee absolute security. Our Privacy Policy explains what we collect and how it is used.

How do I report inappropriate content?

Use the report button on any post or message. Our Moderation Policy sets out how reports are reviewed and how quickly.

Can I delete my account?

Yes. Go to Settings and select "Delete Account." If it does not work, contact info@impactconsulting.ai. Our Privacy Policy explains what happens to your data.

What should I do in a medical emergency?

Call 911 immediately. Do not use this app for medical emergencies. Crisis resources are available 24/7: Suicide & Crisis Lifeline (988) and Crisis Text Line (text HOME to 741741).

Community Guidelines

  • ✓Be respectful, supportive, and kind to all members
  • ✓Share your personal experiences and feelings
  • ✓Respect others' privacy and confidentiality
  • ✗Do not provide medical advice or diagnosis
  • ✗Do not share detailed protected health information
  • ✗Do not harass, bully, or post inappropriate content

Additional Resources

Getting Started Guide

Learn how to make the most of Heart Restarted

Privacy & Security

How we protect your information

Wellness Resources

Tips for recovery and wellness

Technical Support

Help with app features and troubleshooting

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Contact Support Team